Distinguished leader in higher education
Bendapudi, who specializes in customer experience, has served as the 18th president of the University of Louisville since 2018. In this role, she oversees the university’s 12 academic colleges, Division 1 athletics program, and integrated academic health system, which includes five hospitals, four medical centers and nearly 200 physician practice locations. Serving more than 16,000 undergraduate and 6,300 graduate students, the University of Louisville is a Research 1 doctoral university with 40% Pell-eligible students.
As president, Bendapudi has focused on creating opportunities for University of Louisville students, faculty, staff and alumni to excel and to serve their communities. Under her results-based leadership at the University of Louisville, the institution has:
- Recruited the university’s largest and most diverse freshman class and reached record enrollment levels, improved four-year graduation rates, and increased annual sponsored research by nearly 80% in three years.
- Initiated a series of actions to improve the university’s financial stability.
- Increased efforts around fostering diversity, equity and inclusion, and expanded support and engagement opportunities for students and personal and professional development opportunities for employees.
- Attracted corporate and donor support for critical university priorities.
- Stabilized the $1.8 billion health system.
- Emerged as a national leader in diversity and inclusion, including Louisville being named as one of only three universities among the top 101 public universities to receive an “A” for creation of access for African Americans and Latinx students.
Prior to her current role, Bendapudi has held a number of notable positions in higher education, including serving as provost and executive vice chancellor at the University of Kansas in Lawrence, Kansas, the state’s flagship university, from 2016 to 2018, and as dean of KU’s School of Business between 2011 and 2016. As provost of the University of Kansas, she led the recruitment of the largest, most diverse and highest-GPA freshman class; expanded funding for first-generation and Pell-grant students; and built strong community, public and private partnerships. As dean, she was a prolific fundraiser enabling the construction of the award-winning Capitol Federal Hall for the School of Business.
In addition to her academic leadership experience, Bendapudi also previously served as executive vice president and chief customer officer for Huntington National Bank, at the time a top-30 U.S. bank with $55 billion in assets and 12,000 associates. She also has consulted for some of the world’s largest companies and organizations, including AIG, Procter & Gamble, and the U.S. Army.
During her 27-year career as an educator, Bendapudi has taught marketing at the undergraduate, graduate and doctoral levels and received numerous college and national teaching awards, including the Academy of Marketing Science Outstanding Marketing Teacher Award. She has taught at the University of Louisville, University of Kansas, Texas A&M University and Ohio State University.
With a background in the study of consumer behavior in service contexts, Bendapudi has focused her research on customers’ willingness to maintain long-term relationships with firms and with the brands and employees that represent them. Her research has been published in the Journal of Academic Medicine, Harvard Business Review, Journal of Marketing, Journal of Marketing Research, Journal of Retailing and Journal of Service Research, among others.
Among her numerous professional affiliations, she is a member of several non-profit organization boards, including Internet 2.0, American Council on Education, and Louisville Healthcare CEO Council, and sits on the board of directors of publicly held Lancaster Colony Corporation. She is a member of the International Women’s Forum and Women Corporate Directors.
Throughout her career, Bendapudi has been recognized for contributions in her field. In 2014, she was inducted into KU Women’s Hall of Fame, which recognizes individuals for significant contributions and achievements, overall impact and outstanding character. She is a former Leadership Foundation Fellow of the International Women’s Forum, one of a select group of women chosen globally for this prestigious honor. Bendapudi also has been recognized by additional independent entities, including:
- Diverse Issues in Higher Education referenced her as one of 25 women “who have made a difference in the academy by tackling some of higher education’s toughest challenges, exhibiting extraordinary leadership skills and making a positive difference in their respective communities” (2021).
- Enterprising Women recognized Bendapudi among a select group of women who “are making a difference in business and in the community” (2021).
- Louisville Business First highlighted Bendapudi among 25 local leaders named to the publication’s annual list of “Most Admired CEOs” for strong leadership exhibited during a year of unprecedented challenges (2020).
Bendapudi earned her bachelor’s degree in English and master of business administration degree from Andhra University in India and her doctorate in marketing from the University of Kansas.
She is married to Dr. Venkat Bendapudi, who is now retired after serving on the faculties at Ohio State University, University of Kansas and University of Louisville.
The president-elect's salary was approved by the Board of Trustees Subcommittee on Compensation and the initial annual base salary will be $950,000. The full compensation sheet is available online.
Bendapudi will assume leadership for Penn State’s 24-campus network and top-ranked online World Campus. As Pennsylvania’s sole land-grant institution, with a mission to serve the citizens of Pennsylvania and beyond, Penn State enrolls approximately 90,000 students — 30% of undergraduate students are first generation college students and 25% are Pell-eligible — and employs nearly 22,000 full-time faculty and staff members. The University offers more than 275 baccalaureate degree majors and has the largest network of living alumni worldwide with more than 700,000 members.