UNIVERSITY PARK, Pa.— Penn State updated its procurement processes today (Nov. 12) with the implementation of PSUbuy. The new procure-to-pay system replaces Shop OnLion.  

PSUbuy aims to improve efficiency, user experience and navigation. Like Shop OnLion, it will be part of the SIMBA environment. Credentialed Penn State employees will be able to access PSUbuy through SIMBA tiles. 

Shoppers are required to complete live or web-based training to gain access to PSUbuy. Web-based training courses are available on the Learning Resource Network (LRN).  

The following resources can help you get set up with PSUbuy: 

• Training, Quick Reference and Step Action Guides 
  These resources can be accessed on the LRN PSUbuy Landing Page or the PSUbuy Change Network Microsoft Team’s Channel. Consider bookmarking these resources for quick access. 

• Frequently Asked Questions (FAQs)
  Have questions? The FAQ resource covers common queries and troubleshooting tips. 

• PSU Change Network Microsoft Teams Channel 
  The PSUbuy Change Network Microsoft Teams Channel offers the opportunity for self-help through a library of resources as well as the opportunity to post questions. Remember to tag “@support – PSUBUY” so the support team is notified. The channel will be monitored during regular business hours and questions will be addressed as quickly as possible. If questions require escalation, you may be directed to virtual Office Hours, or a ServiceNow Ticket may be submitted on your behalf. 

• Virtual Office Hours
  Virtual “walk-in” support will be available via Zoom for personalized support on Tuesday, Nov. 12, to  Friday, Nov. 15, from 9 a.m. to noon and 1-4 p.m. EST. When you arrive, a concierge will set you up in the queue, do a quick intake and will get you connected with the next available Central Procurement staff member.  

• ServiceNow Support Tickets
  For questions or inquiries regarding PSUbuy, you have two convenient options to open Support tickets within ServiceNow: 

  • Email Support
    Send your questions to psubuy@psu.edu. This will automatically create a ServiceNow ticket for tracking. 

    OR 

  • Procurement Assistance Request Form 
    Submit a Procurement Assistance Request through ServiceNow. You can access the portal directly through the Procurement Assistance Request Form. Once this form is submitted, ServiceNow will automatically create a ServiceNow ticket for tracking. 

    Choose either method to ensure your request is properly tracked and addressed by our support team.

Suppliers with questions can visit the PSUbuy Supplier Information Portal. 

If you have questions or need additional information, contact procurement@psu.edu.