UNIVERSITY PARK, Pa. — IT Alerts are notifications that inform the Penn State community of scheduled maintenance and service degradations, as well as outages to IT service offerings, systems and tools. 

To subscribe to IT Alerts, visit the Service Status page. Users can “Subscribe to All” or pick and choose which alerts they would like to be notified of by clicking on the + (plus) or - (minus) symbols. Unit and campus-specific alerts can be found under the “Service Outage” section. 

The different types of IT Alerts and their color-coded definitions are:

• Green check mark: means that everything is properly operational
• Orange minus symbol: represents an issue of current degradation
• Red exclamation point: used to demonstrate an outage
• Purple "i": symbolizes planned maintenance
• Blue "plus" sign: showcases the presence of multiple issues
• Yellow exclamation point in a triangle: alerts subscribers of advisories

Users can learn more by visiting the Knowledge Base at ServiceNow: Subscribe or Unsubscribe to Penn State IT Alert Notifications. 

Once subscribed, users will receive email notifications for the alerts they have selected from Penn State IT’s service management tool, Service Now. Users also will be able to view outage history, planned maintenance and the current service status of important Penn State tools such as these and more:

• Canvas
• Kaltura
• Wireless 
• LionPATH
• Penn State Go 

Whether it’s connecting to Wi-Fi or utilizing any other Penn State technology resource, subscribing to IT Alerts helps users stay informed. Plus, IT Alerts help users to be better equipped with streamlined operational efficiencies and improved everyday workflows.

For help, contact the IT Service Desk via chat, submit a Get Help ticket, call 814-865-4357, or email ITservicedesk@psu.edu.